Frequently Asked Questions
What leasing options are available?
We have 3-18 months Leases Available.
Do you have flexible lease lengths?
Yes We have 3-18 Month Leases available to fit your needs.
Can roommates sign separate leases?
No, roomates will sign the same lease agreement.
Can I request a specific apartment & can an apartment be held?
Yes, within the available hold days.
Can an apartment be reserved ahead of time?
Yes, for a limited time. Contact our leasing office for more information.
Can I choose a specific apartment before I move in?
Yes, our leasing team is happy to help!
Is there a security deposit and is any of it refundable?
Yes
What payments are required before move-in?
Deposit, application, admi fee, pet fees if applicable, rent.
How do I apply for an apartment?
Online
Is there an online application process?
Yes
Where can I submit a rental application?
Online
What qualifications are needed to apply?
Credit and Background Screening.
What screening criteria do you use for applicants?
Entrata
When is rent due and how can it be paid?
By the 3rd, In office or Online.
Do you offer online rent payment options?
Yes
Are there late fees for rent payments?
Yes
Do you require a security deposit and how is it handled?
Yes, Online or in the office.
Are utilities included?
No
What utilities are included in the rent?
None
Which utilities are residents responsible for?
Water, Sewer, Gas, Electric & Cable.
Is renter's insurance required?
Yes
Can I purchase renters insurance through the property?
Yes
Do you allow subletting or short-term rentals?
No Subletting but we do offer Short Term Rentals.
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
No
Are housing vouchers accepted?
No
Do you accept Section 8 vouchers?
No
Do residents need to carry renters insurance?
Yes
What fees are due at move-in?
Deposit, application, admi. fee, pet fees if applicable, rent.
Do you charge an application or administrative fee?
Yes
Is key fob or code access required for amenities?
Yes
Are amenities secured and accessible by residents only?
Yes
What are the hours of the clubhouse?
7am-10pm
What are the hours for the fitness center?
24 Hours
Is the fitness center open 24 hours?
Yes
When is the gym open?
24 Hours
What times is the pool open, and is it seasonal?
8am-10pm, No
When can residents use the swimming pool?
8am-10pm
When is the business center available for use?
7am-10pm
When is the resident clubhouse open?
7am-10pm
Can I reserve the clubhouse for private use?
Yes
What times can I access the clubhouse?
7am-10pm
Is the apartment set up for working remotely?
Yes
Are there coworking spaces or work-from-home-friendly features?
Yes
Are there shared workspaces or meeting rooms available?
Yes
Do common spaces have high-speed internet?
Yes
How do I get my packages/do you have package lockers?
Amazon lockers or Concierge
Is there a secure package delivery system?
Yes
Where do deliveries go?
Amazon lockers or Concierge
Do you offer outdoor grilling areas for residents?
Yes
Do you offer valet trash service and/or recycling?
Yes
What trash and recycling services are provided?
Valet Trash and Trash Chutes
Are concierge services available?
Yes
What types of concierge or front desk services are offered?
Concierge
Do you have any community events or resident activities?
Yes
Are social events hosted regularly?
Yes
Do you have a lending program for things like bikes, sporting equipment, etc?
No
Do you have community garden space?
No
Do you have DIY space, studio space, or podcast facilities?
No
What is the smoking policy?
Non smoking
Is smoking allowed in apartments or common areas?
No
Are pets allowed, and what is the pet policy?
Yes, refundable and non refundable pet fee and deposit .
Our community was designed with people who rent with pets in mind. A maximum number of two (2) pets are permitted per apartment unit provided the required pet deposit, pet fee and monthly pet rent is paid. Pet weight must not exceed 99 lbs. with restrictions on all aggressive breeds including, but not limited to the following breeds, Akita Inu, Alaskan Malamutes, American Bandogge, American Bulldog, Basenji, Boew Boel, Bull Terrier, Cane Corso, Caucasian, Chow, Doberman Pinschers, Dogo Argentino, Fila Brasileiro, German Shepherd, Great Dane, Gull Dong, Huskies, Perro de Presa Canario, Pitbull, Rhodesian Ridgeback, Rottweiler, Saint Bernard, Tosa Inu, Staffordshire Terriers, Dobermans, Wolf Mixes, and any mixes thereof. Other animals, including but not limited to the following are not permitted as pets at this Community: Poisonous Animals (i.e. spiders, snakes); and/or, other Exotic Animals (i.e. primate, iguana, ferret, sugar gliders, snakes). For more comprehensive literature regarding this Community’s pet policies, please inquire with a leasing representative.
Do you have a dog park or pet washing station?
Yes
What is the parking situation?
Open parking, Private garages or Reserved Parking.
Is parking assigned or open?
Open
Are garages or covered parking available?
Yes
What is your policy on guests staying overnight?
Visitor parking
Are there quiet hours or community rules I should know about?
6am-11pm
What schools are in the area?
Bunker Hill Elementary and Memorial Middle and High.
Which school district is the property located in?
Spring Branch
Is rideshare service (like Uber/Lyft) commonly available in the area?
Yes
How far is it to the nearest airport or train station?
19 miles
What is the travel time to the closest airport or transit hub?
30 mins
Are you near any transportation routes? Which ones?
Yes, Bus
Is public transit accessible nearby?
Yes
How walkable/bikeable is the community?
Very
What is the walk score or bike score?
79
Are there sidewalks, trails, or bike paths in the area?
Yes
Are there grocery stores or shopping centers nearby?
Yes
What are the closest options for groceries and dining?
HEB, Mcdonalds, Chick fila, Starbucks, Taco Bell, Chipoltle.
Are the apartments furnished?
No
Do you offer furnished or partially furnished apartments?
No
Have any recent renovations been done?
No
When were these apartments built? Have there been any renovations?
2019, No
Are elevators available for resident use?
Yes
Is additional storage available inside or outside the apartment?
Yes
Do the apartments have walk-in or walk through closet options?
Yes
Is there a linen closet in the apartment?
Yes
Do the apartments have air conditioning?
Yes
Do apartments have ceiling fans or additional ventilation?
Yes
What type of climate control is included?
AC/Heat System
What type of flooring do the apartments have?
Vinyl and carpet
Are the floors carpeted, vinyl, or hardwood?
Yes
Is there a bathtub or just a shower?
Both but its unit specific.
What type of bathroom fixtures are included?
stainless steel
Are washers and dryers available? Are they in the apartment? What kind?
Yes
Do apartments include in-home laundry or access to shared laundry?
In home w/d
Are the washers and dryers full-size, frontload, or stackable?
Full size
Is there a separate laundry room or is it a laundry closet?
seperate room
What kind of appliances and features does the kitchen have?
Whirlpool and stainless steel.
Is there a disposal installed in the sink?
Yes
Do apartments have dishwashers?
Yes
Do apartments have dishwashers?
Yes
Is a dishwasher included in each apartment?
Yes
Do kitchens include full-sized appliances?
Yes
Does the apartment come with a microwave?
Yes
Are built-in microwaves included?
Yes
Does the kitchen have a chef's island?
Yes
Does the kitchen include a dedicated pantry?
Yes